Privacy Policy

Introduction

Mid-State Automotive, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or inquiry forms on our website
• Request a vehicle quote or service appointment
• Subscribe to our communications
• Contact us via phone, email, or in person

This information may include:

• Name (first and last name)
• Email address
• Phone number
• Mailing address
• Vehicle preferences or interests
• Service needs or requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to Inquiries: To answer your questions and provide information about our vehicles and services.
• Lead Generation: To process quote requests and follow up with potential customers.
• Service Appointments: To schedule and manage service appointments.
• Communication: To send you relevant information about our products, services, and promotions (with your consent).
• Website Improvement: To analyze usage patterns and improve our website's functionality and content.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing forms, and conducting our business (e.g., FormSubmit for form processing, web hosting providers).
• Business Partners: We may share information with financing partners, insurance providers, or other business partners as necessary to complete transactions you request.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Third-Party Services

Our website uses the following third-party services:

• FormSubmit: Used to process contact forms and deliver emails to our team. FormSubmit receives the information you submit through our forms.
• Google Maps: Used to display our location on the Contact page. Google may collect information about your use of the map feature.

We encourage you to review the privacy policies of these third-party services to understand their data practices.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and analyze website traffic.

For detailed information about the types of cookies we use and your options for managing them, please see our Cookie Policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments
• Restricted access to personal information
• Secure storage of collected data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing the services you requested
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us.
• Data Portability: You may request a copy of your personal information in a portable format.

How to Delete Your Data

To request deletion of your personal information, you may:

• Contact us via email at info@mid-stateautomotive.biz
• Call us at +1 (270) 288-2164
• Mail a written request to: Mid-State Automotive, Inc., 2040 Sutton Ln, Sutton, WV 26601, USA

We will respond to your request within 30 days and verify your identity before processing the deletion.

Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: